Turning My Frown Upside Down

<p> Good Day</p> <p> </p> <p>On Monday my geyser started leaking and I called my home insurance who sent out plumbers to assess the geyser. They arrived on Monday afternoon and told me that the geyser is leaking and I took their word for it. The geyser wasn’t even fitted a year ago and is under a 3 year guarantee as I understand. My insurance then submitted the info to Kwikot. Tuesday afternoon the Kwikot contractor was sent to my home, he also took a look and said it’s not a burst, but a component on the geyser that was leaking and that component was also under guarantee. He then made a call and confirmed with myself and my husband that he would return the next day (Wednesday 29th) with the component to do the repair. My water is running away, my electricity is being used, I called 3 times, so did my husband. No one called me back. My final call on Wednesday was at 4p.m., an hour after the plumber failed to pitch up. I was assured he would still be coming as he ran a bit late on the job he was doing before mine. No one pitched.</p> <p> </p> <p>I have worked 3 half days this week, 2 of which was to accommodate the repair.</p> <p>Thursday morning at 7:45am being completely distressed, I called Kwikot again. This time I spoke to Maria. You should really give this woman special treatment. She is a star. She made note of what my issue was, made notes and accommodated the abnormal time I would only be available and BOOM, that evening, on the agreed time, the guys came to do the repair. Thank you Maria, thank you for making a customer extremely happy after such an awful week. (I just hope that it’s fixed lol, because I have no clue about geysers. I will let you know on Monday)</p> <p> </p> <p>My case Number is 34-11310. Well done MARIA from Kwikot Cape Town</p> <p> </p>