The worst company to buy a geyser from!!!!!!!!!!!!

6 months later an no feedback and no calls back and no response to emails or request made telephonically with references. I called Kwikot on the 10th January 2024 after no response since call made on the 13th December 2023 ( (0861) 594-568 ) and advised them of call made on the 13th of December for assistance with a new geyser that was installed on 08/08/2023 and is no longer working. The agent (Phumla) advised me that she doesn’t know why I haven’t been contacted by the engineer or technician and advised that they will call me in a few minutes to resolve the issue. Since the 10th January 2024 I have been waiting for the call and still nothing . This company does not care about the families they are impacting . This is the 5th month where my family has no hot water due to a failed “New GeySer” which they are selling to the entire public . I am honestly disappointed in their shocking service and I have never experienced this disgusting service in South Africa.

Phumla also confirmed if I am on the 10th January 2024 so that the same technicians who can call me will be able to come check what the problem is with the geyser and nobody has called or even came to my residence to check same. Is this Kwikot basically grooming agents to lie to customers ? Is that the strategy of the CEO , Directors , Management and Call center agents to just give false Information to the public , deliver terrible service and make a profit from families who are suffering from there inferior products . Well done Kwikot for disappointing my family again and showing us that your geysers are absolutely useless.