Terrible quality worse service!

AEG used to be a great brand .... not sure what’s happened but I’m appalled with their quality & their after sales service. Purchased a fridge & freezer end of March 2017. Freezer has been giving a problem for some weeks now where it won’t get to -18; alarm always going off & stays at -11. Ice-cream etc always soft. Fridge set at 4 degrees (as per their manual) but freezing my vegetables. Previous fridge & freezer were Whirlpool, both 9 years old & still working perfectly down at our holiday home (no issues in 9 years). Trying to log a call with AEG to get them to send a technician is worse than torture. The ladies in that department are rude & unprofessional - was even told “you’ll have to pay because your appliance is out of warranty” when their warranty is 3 years & my appliance isn’t even 2 years old yet!!!! Eventually had to speak to CEO’s PA (Michelle). Then finally got contacted by a technician, Abie. Abie came to look & said the fan in freezer was broken & needs to be replaced. Said he’d order & he’d be back Tuesday this week to replace. SURPRISE SURPRISE.... Tuesday came... nothing. Wednesday.... nothing. Tried calling today, no-one is ever “available” & when you ask to leave a message for them to call you back.... you guessed it, more NOTHING! Perhaps they’re trying to wait until end of March 2020 so that they can then say the freezer is out of warranty???? If you have this kind of money to spend, don’t waste it on AEG because their warranties aren’t worth the paper they’re written on & the quality of the appliances seems sub-standard. Already had bad service from them last year & because of that replaced my stove & oven with SMEG. You suck AEG!