Terrible Communications, Bad Service

I called AEG at 9:00 this morning to ask for a technician to fix our washing machine (my husband accidentally opened the door too early and the door is now jammed). I was sent a reference number at 9:40, and have received no communication whatsoever since. I called back at 15:00 to enquire about what is happening. I get told there is a 48 hour wait time (which I was not informed of when I called the first time) and that I must wait the full 48 hours before calling back. I told the woman how disappointed I was with the bad communication and she put the phone down on me. I am shocked at the lack of service from what I used to think what as reputable company.