still waiting after 3 weeks for washing machine repairs , it broke after 3 months factory defect

i bought a AEG front loading washing machine in november 2017 . it broke or the door wouldn't open, the child lock stayed on with all our laundry still inside . that was on the 8th january 2017..

i went back to makro where i bought it. makro advised me that i must call AEG . i called AEG.. they said that a service agent would inspect it the following day.. A & B appliance... they showed up 4 days later.. they broke the door open and said the part has to be ordered. i asked them how can you tell m e i have to wait 6 weeks for a part, they said the whole country is out of stock. the broken door was not even the initial problem. i called sipho at the AEG Johannesburg head office the 14-01-3018. he assured me that everything would be taken care of immediately.. i told him that my laundry i piling up and my wife has to wash my clothes and the kids clothes with her hands. that was 3 weeks ago and i havent heard of the repairs agent or AEG sales & service centre either.. i will go and drop this laundry machine at makro's doorstep this coming weekend..