1 reviews | Active since Feb 2015
Shocking!
I purchased an EAG 7kg Dark Silver Front Loader washing machine from Hirsh in November 2021, after less than 5 months water gathered in the drum after the cycle was complete. I reported it to Hirsh and subsequently, a technician came to inspect the machine, he returned a couple of days later to fit a part, after this, the machine stopped working altogether, displaying an E10 message on the screen.
On Thursday the 7th of April a female AEG employee called for 4 times, despite me dismissing the call, I eventually answered, thinking it is an emergency, and requested that she calls me back in 30 minutes. To this day I am still waiting for a call to arrange for a replacement unit be be delivered.
How shocking that there is no urgency in getting this matter resolved! I haven't been able to do washing in the last week. How difficult is it to follow a simple instruction to call me back in 30 minutes, or send me an email?! Pathetic to say the least.
Thank you for bringing this to our attention.
Please note upon further investigation we have noted that your unit required additional spares and Management Authorized this morning for the exchange to occur. Emails have been sent through to the store to arrange this accordingly. Our further apologies in the delay you have experienced.
Kind regards,
Electrolux Team
Thank you for bringing this to our attention.
Please note upon further investigation we have noted that your unit required additional spares and Management Authorized this morning for the exchange to occur. Emails have been sent through to the store to arrange this accordingly. Our further apologies in the delay you have experienced.
Kind regards,
Electrolux Team