Service is merely a word

<p>My geyser burst at 8:20 06 May 2017, I was ensured by Zibongile from Kwikot that my geyser will be replaced today as it is still early. Geyser is still under guarantee. </p> <p> </p> <p>This is the sms that was sent : Good day, your service call has been registered, Ref No : 57-53642. You will be notified shortly to finalise an appointment by a Technician.Thank you, Kwikot Service Dept. I contacted Kwikot now 16:35. No contact was made with me and then I was informed they have a 24 hour turnaround time. My geyser will only be replaced tomorrow. This is typical South African business.</p>