JE
JACKIE E
1 reviews | Active since Oct 2012
22 Sept 2015, 08:16
RUDE PEOPLE
I just had about enough now, every time you phone and ask for assistance then you get this bad rude attitude. This morning I phone just wanted my invoice for a delivery that was done on the 16/09/2015 1st I had to speak to half of kwikot before I was with the right department- I spoke to Komari all I wanted was to give her the delivery note number, then with this TONE I was told JUST HOLD ON I AM busy to look for the stuff. But this is not the 1st time - Nobody there seams to have the right attitude to deal with people, This is not acceptable if they don't know how to speak to threat people then they must not deal with the public. I HAD ENOUGH
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Kwikot (Haier) SA (Pty) Ltd's replyOfficial
28 Sept 2015, 09:02Hello ENGELJ,
Dear Ms Engelbrecht
Further to your complaint we respond as follows:
1. On 24 March 2014 you received a welcome letter from Kwikot detailing the relevant contact information as well as our electronic invoice procedures. Thus you should be fully aware of who to contact regarding your account.
2. Our terms are strictly 30 days from date of statement and if your account is properly managed and paid timeously then there is no need for the unpleasantness that arises when accounts are long overdue.
3. Our staff at Kwikot are trained to assist customers in a polite and helpful manner and though we do not claim to be perfect we continually strive to improve. Likewise however we do not entertain customers who are abusive and use foul language in communicating with our staff members.
Dear Ms Engelbrecht
Further to your complaint we respond as follows:
1. On 24 March 2014 you received a welcome letter from Kwikot detailing the relevant contact information as well as our electronic invoice procedures. Thus you should be fully aware of who to contact regarding your account.
2. Our terms are strictly 30 days from date of statement and if your account is properly managed and paid timeously then there is no need for the unpleasantness that arises when accounts are long overdue.
3. Our staff at Kwikot are trained to assist customers in a polite and helpful manner and though we do not claim to be perfect we continually strive to improve. Likewise however we do not entertain customers who are abusive and use foul language in communicating with our staff members.
Kwikot (Haier) SA (Pty) Ltd's reply28 Sept 2015, 09:02
Official
Hello ENGELJ,
Dear Ms Engelbrecht
Further to your complaint we respond as follows:
1. On 24 March 2014 you received a welcome letter from Kwikot detailing the relevant contact information as well as our electronic invoice procedures. Thus you should be fully aware of who to contact regarding your account.
2. Our terms are strictly 30 days from date of statement and if your account is properly managed and paid timeously then there is no need for the unpleasantness that arises when accounts are long overdue.
3. Our staff at Kwikot are trained to assist customers in a polite and helpful manner and though we do not claim to be perfect we continually strive to improve. Likewise however we do not entertain customers who are abusive and use foul language in communicating with our staff members.
Dear Ms Engelbrecht
Further to your complaint we respond as follows:
1. On 24 March 2014 you received a welcome letter from Kwikot detailing the relevant contact information as well as our electronic invoice procedures. Thus you should be fully aware of who to contact regarding your account.
2. Our terms are strictly 30 days from date of statement and if your account is properly managed and paid timeously then there is no need for the unpleasantness that arises when accounts are long overdue.
3. Our staff at Kwikot are trained to assist customers in a polite and helpful manner and though we do not claim to be perfect we continually strive to improve. Likewise however we do not entertain customers who are abusive and use foul language in communicating with our staff members.