Robbing

Godo day.

My geyser was replaced in 2016, and then again on 30 July 2019. Again, my geyser burst 31 December 2022, and upon claiming from Standard bank, i was told that Kwikot says that my warranty has expired. now, i asked, how long is geyser under warranty, as I was told 5 years, and calculating the years, it is only 3 years since replacement. Now - why should i pay an access fee to my insurance, when manufacturer guarantees replacement to last 5 years. I cannot even get through to Kwikot-My address is 526 Cessna Avenue, Eersterust, Pretoria 0022. Please check your Geysers and replace mine as soon as possible