Reckless and neglicence

Im extremely at the service received so far. I called on 2the 11 Aug 2023 to inform that my geyser which is only 2years old has been leaking for over 1 month. I was informed that it will be logged to the Cape town branch who will call me and make an appointment with me to replace it. I called yesterday, 14 Aug 2023 just to be told that it was still not been allocated. What i fail to understand that this is still not been done within 24hrs.. must this geyser leak cause mayor demage in order for the company to come out? If this is not resolved within 48hrs, i will take this to the ombudsman and ensure that you are liable for any more demages i incurre since informing you about the issue. Refernce that was provides.58-447907