SMS
Sithembiso Mpanza Sthe.mpanza
1 reviews | Active since Dec 2024
24 Jun 2025, 16:08
Poor Service - Old Parts Installed On A New Geyser
We have a Kwikot solar geyzer that was under warranty and was damaged last year. They replaced it and put old parts that are not fitting the geyser. We have sent emails with photos and to date we have not received any response or someone coming through to inspect. Our emails have not been answered or acknowledged. First email was sent on the 23rd May 2025 and second one on the 09th June 2025. We are now on the 24th June 2025 still nothing. Over a month without a response from Kwikot or someone attending our complaint. This is truly unacceptable and poor customer service.
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Replies (2)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
25 Jun 2025, 07:44Good Morning
Thank you for your e-mail we have escalated this to the relevant department for assistance.
Thank You
Thank you for your e-mail we have escalated this to the relevant department for assistance.
Thank You
Kwikot (Haier) SA (Pty) Ltd's reply25 Jun 2025, 07:44
Official
Good Morning
Thank you for your e-mail we have escalated this to the relevant department for assistance.
Thank You
Thank you for your e-mail we have escalated this to the relevant department for assistance.
Thank You
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
25 Jun 2025, 13:00Dear Mr. Salome Mpanza,
Thank you for raising your concerns, your email has been well received.
Kwikot (Haier) SA (Pty) Ltd, Service Department, will always assure you of our best customer service.
We would like to take this opportunity to sincerely apologies for the manner in which your email forwarded to Kwikot (Haier) was handled by our service department team.
We acknowledge that it did not meet the expected standard as set out by our department.
Your email request is now being prioritized and will be attended to without further delay.
Thank you for your ongoing support.
Should you have any queries please do not hesitate to contact me at your earliest convenience.
Kind regards,
Johan Rance
Johan Rance
Kwikot (Haier) SA (Pty) Ltd's reply25 Jun 2025, 13:00
Official
Dear Mr. Salome Mpanza,
Thank you for raising your concerns, your email has been well received.
Kwikot (Haier) SA (Pty) Ltd, Service Department, will always assure you of our best customer service.
We would like to take this opportunity to sincerely apologies for the manner in which your email forwarded to Kwikot (Haier) was handled by our service department team.
We acknowledge that it did not meet the expected standard as set out by our department.
Your email request is now being prioritized and will be attended to without further delay.
Thank you for your ongoing support.
Should you have any queries please do not hesitate to contact me at your earliest convenience.
Kind regards,
Johan Rance
Johan Rance