1 reviews | Active since Jan 2017
Poor service from Kwikot the geyser company
I had a new geyser installed on the 4th of July and immediately after installation my electricity started tripping. The plumber checked the fault and concluded that the geyser was faulty. A claim was lodged with kwikot and one of their service provider by the name of Leon Ndou was supposed to come and check what is wrong but he didn't even have the decency to call me on the 5th to inform me that he won't be coming. I had to harass the company via their call center to find out where the guy was, bear in mind I just had a baby 3weeks ago via C-section and it's freezing cold in Johannesburg for me to be without any hot water. It's now 17:30 and I still haven't received any form of communication or apology from Kwikot they just don't care, they've made their money who cares if their product works or not. I'm so disgusted by the way in which they do business.
Good day. Case Ref: 55-106602. Leon Ndou of Service Provider Company: Kwikot Service Inland will be contacting you to arrange an estimated time for today. Please be available as all calls not answered may not be attended to and may be rescheduled. Thank you, Kwikot Service Johann Coetzee
You were contacted between 14H00 and 15H00 by Dineo (Call Centre) and she put you through to the Technician, Leon who told you that he is very busy but will attend to the call as they will be working late. He did attend to it at 18h45 and your hot water was restored within 8 hours of logging the call. (GM)
You were contacted between 14H00 and 15H00 by Dineo (Call Centre) and she put you through to the Technician, Leon who told you that he is very busy but will attend to the call as they will be working late. He did attend to it at 18h45 and your hot water was restored within 8 hours of logging the call. (GM)