Poor Service from Kwikot Durban,

My warranty claim was null and void due to having a non-return valve on the line between the geyser and pressure valve due to the jojo tank. The jojo tank was installed about 5 years ago. Have replaced geyser from this company every year for the past 3 years and not at any stage did Kwikot nor their representatives tell me to remove the non return valve. They only replaced the geyser and left, nothing was stated on their job card, now when the geyser had failed they are finding excuses not to change the geyser. When spoke to a lady by the name of Natalia from the DBN branch they even accepted that she does not know why the previous people from her company nor their own service providers had not told us to remove /replace the value.

Its is shocking that a company wants to not accept responsibility for their own mistakes cos now they have to replace another geyser at their cost.