Poor Service and I Guess that is Fine with Kwikhot

My tenant contacted me somewhere in July saying that brown water was coming out of the geyser (the geyser was replaced somewhere shortly after 06/12/2019). I had a company come out to do an assessment and they informed me that the geyser should be replaced under warranty and that the geyser is rusting from the inside.

I then logged a call with Kwikhot and they agreed to send a technician out. After several attempts to get the plumber and the correct equipment to Site the geyser was replaced. I got a call from my tenant that night saying that the geyser is not heating up and that there are leaks on the joints.

Having an irate tenant who had a working geyser (although rusting) and now has one which does not work and is leaking I decided to get the original installer out to repair the work. This was the same company who installed the geyser shortly after 06/12/2019.

He replaced the thermostat and fixed some leaks. A couple of days later the tenant discovered further leaks which I again asked the plumber to attend to which he did.

The whole process was very frustrating and the service was very poor.