1 reviews | Active since Jan 2019
Poor quality products with shocking company warrenty policies
My Kwikot geyser burst in September 2018 and was under warranty. The geyser was replaced by a service provider of Kwikot’s choosing. The geyser appeared to be second hand or damaged due to many dents - when queried the supplier stated it is due to transporting the geyser. Three months later and the replacement geyser is not heating water. To my complete surprise and disgust, I was informed that Kwikot has a two month warranty on the electrical components of the replacement geyser. If this is not a sign of complete lack of confidence in ones product I don’t know what is. Kettles come with a longer warranty than that! I have no doubt a second hand or refurbed geyser was fitted and would explain the short warranty for replacement geysers. Thankfully my insurance is covering the new thermostat but I am appalled by warranty policy of this company. In addition the new replacement geyser does not come with a new five year warranty but rather the balance of the warrenty of the previous geyser - apparently a product warrenty is not the ethic of this company. When I have to replace this new geyser which will likely happen soon I will without doubt not be replacing it with a Kwikot geyser - poor quality products, poor service, and shocking ethic
