Pathetic Service from KwikHot

Absolutely disgraceful. I called the call center and was directed to another cape town number and then diverted to Petrus who schdules calls and no answer. My geyser is around 6months old of that and some sensor has gone. It was logged with kwikot and the reference number is 57-429445. Call was rescheduled soo many times even the operator advised me. Pathetic service. Communication is really bad.