Pathetic Service

My geyser had burst and the attending plumber had challenges in replacing due to the item being under warranty, he escalated the warranty claim to Kwikot who apprently have their own set of Plumbers to facilitate claim installations , @ hours into the claim i had still not been favoured with a call to confirm the status of the "Emergency" as reported by the imitial contracting plumber. All i had received was an sms stating the refernce number and that i will be contacted. I took it upon myself to follow up and was told that there were other claims and that i had to wait. I asked if the responsibility of calling the customer to keep him posted was outside the ambit of their service and was ignored. A contractor was appointed but never bothered to call me or even keep the appointment,my subsequent 7 calls to the service centre went unanswered and i have still not been favoured with a response let alone a call from their "Super efficient Contractor "