LC
Lulu C
1 reviews | Active since Feb 2020
08 Dec 2021, 14:50
NO PARTS FOR AEG COMPETANCE BE7500
I’m so disappointed, I’m just told there are no parts for my oven because it is officially discontinued and part no longer available. I just can’t believe this,how can they stop making part knowing they sold these ovens to a lot of people…are we supposed to throw these ovens away now. The oven was not cheap at all to be told this today. They want to sell me something similar to my AEG BE7500-M. I don’t know if I’m interested in that causes 5-8 years down the line I will be faced with the same problem. This sooo messed up,I’m very disappointed 😢
Helpful (0)
Replies (4)0
Replies (4)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
14 Dec 2021, 07:52Dear Lulu C,
We do apologize for the poor consumer experience, and we shall certainly try to support you where we can with resolving your problem. It is worth noting that your specific model was manufactured in 2005, and is therefore 16 years old. By law we are required have service spares available for 7 years.
Kindly forward your contact details, purchase date and serial number of the unit to ***, and an agent will make contact with you asap
Best Regards
Electrolux Service
We do apologize for the poor consumer experience, and we shall certainly try to support you where we can with resolving your problem. It is worth noting that your specific model was manufactured in 2005, and is therefore 16 years old. By law we are required have service spares available for 7 years.
Kindly forward your contact details, purchase date and serial number of the unit to ***, and an agent will make contact with you asap
Best Regards
Electrolux Service
Kwikot (Haier) SA (Pty) Ltd's reply14 Dec 2021, 07:52
Official
Dear Lulu C,
We do apologize for the poor consumer experience, and we shall certainly try to support you where we can with resolving your problem. It is worth noting that your specific model was manufactured in 2005, and is therefore 16 years old. By law we are required have service spares available for 7 years.
Kindly forward your contact details, purchase date and serial number of the unit to ***, and an agent will make contact with you asap
Best Regards
Electrolux Service
We do apologize for the poor consumer experience, and we shall certainly try to support you where we can with resolving your problem. It is worth noting that your specific model was manufactured in 2005, and is therefore 16 years old. By law we are required have service spares available for 7 years.
Kindly forward your contact details, purchase date and serial number of the unit to ***, and an agent will make contact with you asap
Best Regards
Electrolux Service
LC
Lulu C's updateReviewer Update
14 Dec 2021, 21:47Good day.
Thank you very much for the response,much appreciated.
I bought my oven in 2013 ,at Hircsh in Umhlanga. I will look for the invoice in my file. I hope it’s still clear. But I can’t see the email address you want me to send the info,it’s hidden by asterisks. Can you please re-write or send it directly to my email address . ***
Thank you very much for the response,much appreciated.
I bought my oven in 2013 ,at Hircsh in Umhlanga. I will look for the invoice in my file. I hope it’s still clear. But I can’t see the email address you want me to send the info,it’s hidden by asterisks. Can you please re-write or send it directly to my email address . ***
LC
Lulu C's update14 Dec 2021, 21:47
Reviewer Update
Good day.
Thank you very much for the response,much appreciated.
I bought my oven in 2013 ,at Hircsh in Umhlanga. I will look for the invoice in my file. I hope it’s still clear. But I can’t see the email address you want me to send the info,it’s hidden by asterisks. Can you please re-write or send it directly to my email address . ***
Thank you very much for the response,much appreciated.
I bought my oven in 2013 ,at Hircsh in Umhlanga. I will look for the invoice in my file. I hope it’s still clear. But I can’t see the email address you want me to send the info,it’s hidden by asterisks. Can you please re-write or send it directly to my email address . ***
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
17 Jan 2022, 15:54Good day,
Please make contact with Electrolux Service Department in Benoni Gauteng, Hello Peter doesnt allow us to post phone numbers or email addresses, request to speak to the Service Admin Manager
Please make contact with Electrolux Service Department in Benoni Gauteng, Hello Peter doesnt allow us to post phone numbers or email addresses, request to speak to the Service Admin Manager
Kwikot (Haier) SA (Pty) Ltd's reply17 Jan 2022, 15:54
Official
Good day,
Please make contact with Electrolux Service Department in Benoni Gauteng, Hello Peter doesnt allow us to post phone numbers or email addresses, request to speak to the Service Admin Manager
Please make contact with Electrolux Service Department in Benoni Gauteng, Hello Peter doesnt allow us to post phone numbers or email addresses, request to speak to the Service Admin Manager
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
24 Jan 2022, 08:46- Please phone Electrolux SA head office in Benoni, and ask to speak to the Service Admin Manager, unfortunately this forum doesnt allow contact details to be shared or displayed
Doesnt allow for a public or private reply
Kwikot (Haier) SA (Pty) Ltd's reply24 Jan 2022, 08:46
Official
- Please phone Electrolux SA head office in Benoni, and ask to speak to the Service Admin Manager, unfortunately this forum doesnt allow contact details to be shared or displayed
Doesnt allow for a public or private reply