1 reviews | Active since Jul 2011
No action to replace a faulty geyser
<p>A new Kwikot geyser that was recently installed at my home bust. After my insurance company assessed this geyser and confirmed that its a product failure. The service call was passed on to Kwikot to replace their faulty product as it was still under warrantee. I received a SMS from Kwikot acknowledging the service call, but that was the last that I heard from them.</p> <p> </p> <p>The SMS only promises that I will be contacted shortly. It has a ref number, but no contact details. A whole day has passed without further response. Also, their 24 hour support number from their website goes unanswered. </p> <p> </p> <p>I now sit with the dilemma of visitors over this weekend and no geyser. If I replace it myself, then the warrantee is also forgone.</p> <p> </p> <p>Thanks Kwikot, your so called 5 year warrantee and your service is really as bad as your products! I will insist on another geyser brand in future.</p> <p> </p> <p>YOUR REF: 53-41686</p>
Your call was attended to within 24 hours. The installation was found to be incorrect and warranty effected. Regards (GM)
Your call was attended to within 24 hours. The installation was found to be incorrect and warranty effected. Regards (GM)
You only repsonded within 24 hours after I logged a call on hellopeter, which brought the problem to the attention of Kwikot senoir management. It probably only would have been attended to within office hours if it was not logged on hellopeter.
The
1. unanswered 24/7 support number
2. the claim management between you and Discovery Insure
are still problems that you need to fix.
Rating changed from 1 to 3
You only repsonded within 24 hours after I logged a call on hellopeter, which brought the problem to the attention of Kwikot senoir management. It probably only would have been attended to within office hours if it was not logged on hellopeter.
The
1. unanswered 24/7 support number
2. the claim management between you and Discovery Insure
are still problems that you need to fix.
Rating changed from 1 to 3
Your comments are noted. The call centre and Technicians work 7 days a wee, therefore irrespective of your Hellopeter, it still would have been attended to within 24 hours. Thank You for using Kwikot. Regards (GM - Wietz van Lelyveld)
Your comments are noted. The call centre and Technicians work 7 days a wee, therefore irrespective of your Hellopeter, it still would have been attended to within 24 hours. Thank You for using Kwikot. Regards (GM - Wietz van Lelyveld)