KWIKOT UNWILLING TO ACCEPT RESPONSIBILITY FOR INCORRECTLY SUPP**** GOODS

I ordered a solar geyser installation kit from Kwikot, through Buildit, the first issue I had was that this system which was paid for in December was only delivered on 26th January 2023. The second problem was that on the 27th I started installing the solar geyser which included a flat roof frame, this is when I discovered that the parts for the frame was incomplete. I contacted Mr. Derrick Reddy who, after I explained that the framework was incomplete told me to go to Buildit and sort it out with them and ended the call. I phoned the Kwikot Head offices who basically told me the same, I told them that this is NOT a Buildit problem it is their problem and needs to be sorted out. Head office then said I must sort it out with their Durban offices as this was ordered from them. A Mr. Harry ? then phoned me, he basically told me that he cannot do anything as they only dispatch the goods from Durban and that the Head offices actually package the items, he in conclusion told me to sort this out with Buidit. He also asked me why I didn't open the boxes in the store when I purchased the system in order to determine if everything was there - how ridiculous? Kwikot had made a mistake yet the first person I spoke to Mr. Reddy, was not helpful at all and put the phone down, the second person at customer relations **** by telling me "that her supervisor said that I must refer the matter to Buildit", when I got through to her supervisor, she said that she was unaware of the problem, after repeating the problem to her she said that the Durban offices must sort it out, the Durban offices in turn initially blamed the Head Offices for incorrectly packing the system, they then changed thier mind and said that Buidit must sort it out. Of five people I spoke to each was blaming someone else and referring the problem to someone else YET not one of them proposed any solution to the problem? I had to resolve this myself!!! This is a product incorrectly packaged and dispatched by Kwikot and was NOT incorrectly supp**** by Buildit yet each one of these people from Kwikot said that Buildit must sort the matter out????