Kwikot Quick to Void Liablity

Good day Kwikot.

I recently had a problem with my geyser. Seeing that is was still under warranty (serial number = S209984 - Ref = 51-96080) I made contact with Kwikot which was very fast and efficient at sending someone out. . . By the next day I had 3 technicians out. Once they arrived on the property they quickly jumped to point out that I had a reconditioned 400kpa Cobra pressure valve and that due to that they may/may not void my warranty. Now I've done some research, contacted Cobra and even spoken to a number of trade and plumbing professionals all of whom have said that if it was indeed 'too much pressure' then I would have experienced problems from the overflow or safety valve, or that at least the ****pa safety valve on the geyser itself would have attempted to release pressure through the overflow valve - which hasn't happened. It is also important to note that recently the water has been hotter than usual.

Kwikot technicians didn't even investigate, they simply said 'warranty' void absolving themselves and their product of any defect.

Kwikot is faulting my pressure valve, while I am faulting their geyser.

Is it not fair to 'blame' the Cobra pressure valve without actually investigating the cause of the problem. The leak is coming from the hot water outlet, and at ****pa and no apparent leaks or water overflow I believe something else has failed.

I am hoping this matter will be resolved in a fair and amicable manner.

Regards, Jason Fleetwood