KWIKOT - POOR CUSTOMER RELATIONS

I ordered a solar geyser through Buildit from Kwikot in January 2023, Kwikot however did not supply all the parts to assemble the stand for the geyser, I did however have a spare stand in my workshop and used these parts to complete the installation. I contacted Kwikot in Durban who assured me that they would send me a replacement frame it is now almost two months later and I am still waiting? I phoned the customer services department who first told me that I sound very angry, I rep**** that I was angry and that if she was in my position she would also be angry, she then started shouting at me, very unprofessional, we then got in a heated debate about her attitude. eventually she calmed down and assured me that she would investigate the matter - it is three weeks later and still I have not received any response.