Kwikot ..... not so Kwik!

Item: Kwikot (Haier) SA (Pty) Ltd
Rating: 1
Author: Tony E

Being a new resident to Deneysville in the FS,I had the misfortune of my geyser bursting, phoned Kwikot 24/7 line to order a replacement. The call centre operator said I must phone a plumber as the geyser was out of warranty. Asked for a plumbers number call centre was unable to provide me with one! (go figure) But it was my lucky day called Solar Boyz South who gave me an awesome price not on a replacement electrical geyser (which they also supply) but on a complete Solar Geyser System. Installation was quick on time and professionally done. Bruce and Margaret Collard are your go to folks if you need help fast. I highly recommend them to any prospective solar customer! Thanks Bruce and Margaret :)

Helpful (0)

Replies (3)

Kwikot (Haier) SA (Pty) Ltd's replyOfficial

04 Sept 2017, 07:21

Good day, as mentioned the geyser was out of warranty, Call Centre agents are bot sales staff. Glad your problem was resolved. GM

Kwikot (Haier) SA (Pty) Ltd's reply04 Sept 2017, 07:21

Official

Good day, as mentioned the geyser was out of warranty, Call Centre agents are bot sales staff. Glad your problem was resolved. GM

Tony E's updateReviewer Update

04 Sept 2017, 07:42

Lol.... Marketing 101 ...... "It costs more to obtain a customer than retain one" Your Call Centre Agents are the face of Kwikot, the "bot" as you call them did not have details of a local plumber at hand to supply a new "Kwikot" geyser. Your arrogant statement typifies the company! Best of luck I for one will never use the services of the company.

Tony E's update04 Sept 2017, 07:42

Reviewer Update

Kwikot (Haier) SA (Pty) Ltd's replyOfficial

04 Sept 2017, 07:48

Your comments are noted

Kwikot (Haier) SA (Pty) Ltd's reply04 Sept 2017, 07:48

Official

Your comments are noted