WvdM
Wayne van der Merwe
1 reviews | Active since Nov 2011
22 Jul 2015, 10:42
Kwikot Not Honoring Warranty
Our geyser burst 2 to 3 years ago and we put in a claim to replace it. Kwikot supp**** the new geyser and the plumbers that installed it attached the solar to it. Now the geyser has burst and Kwikot will not honor the warranty because of the way the solar was attached to the geyser. The installation is totally valid for the time it was done and since then legislation has changed. If this is how they operate I will never put a Kwikot geyser in again and I would suggest you stay away from using this company.
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Kwikot (Haier) SA (Pty) Ltd's replyOfficial
18 Aug 2015, 11:56Hello waynevdm,
The correct information is that Kwikot did not do the replacement previously, it was done by your Insurance and their contractor appointed on their panel. The installation is incorrect, there the warranty invalidation. In terms of our warranty T&C's, the warranty on the installation lies with the installer, therefore you should contact your insurance company to intervene. My apology for only replying now, as I was off ill and in Hospital. Trust this will assist in resolving your problem. Wietz (GM)
The correct information is that Kwikot did not do the replacement previously, it was done by your Insurance and their contractor appointed on their panel. The installation is incorrect, there the warranty invalidation. In terms of our warranty T&C's, the warranty on the installation lies with the installer, therefore you should contact your insurance company to intervene. My apology for only replying now, as I was off ill and in Hospital. Trust this will assist in resolving your problem. Wietz (GM)
Kwikot (Haier) SA (Pty) Ltd's reply18 Aug 2015, 11:56
Official
Hello waynevdm,
The correct information is that Kwikot did not do the replacement previously, it was done by your Insurance and their contractor appointed on their panel. The installation is incorrect, there the warranty invalidation. In terms of our warranty T&C's, the warranty on the installation lies with the installer, therefore you should contact your insurance company to intervene. My apology for only replying now, as I was off ill and in Hospital. Trust this will assist in resolving your problem. Wietz (GM)
The correct information is that Kwikot did not do the replacement previously, it was done by your Insurance and their contractor appointed on their panel. The installation is incorrect, there the warranty invalidation. In terms of our warranty T&C's, the warranty on the installation lies with the installer, therefore you should contact your insurance company to intervene. My apology for only replying now, as I was off ill and in Hospital. Trust this will assist in resolving your problem. Wietz (GM)