RH
Ree H
1 reviews | Active since Sept 2021
21 Sept 2021, 13:04
Kwikot Geysers pathetic and poor service and they dont care
Worst service ever. They dont deserve even one star. My geyser burst after 1 year of a 5 year warranty .Was replaced after but continues to give problems . Spoke to Raymond in Durban and eventually he cut the call. Also spoke to Witz in Johannesburg and got no joy eitber . They take no accountability for anything....serms a standard business practice .Ive never come across such arrogance from so callled management. Im amazed they still in existance with such pathetic service . I always thougt theyd show better intrest in their customers but i was wrong. Totally pathetic attitude from both giys....they will probably get a promotion after this complaint as it ssems they accountable to no one
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Replies (3)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
21 Sept 2021, 15:37Your Comments are noted, the manufacturer cannot take responsibility for incorrect installations done by your Plumber, therefore the warranty was Voided as the installation is not SANS10254 compliant. All warranties on the actual installation lies with the installer and should be referred to the applicable installer (Plumber)
Kwikot (Haier) SA (Pty) Ltd's reply21 Sept 2021, 15:37
Official
Your Comments are noted, the manufacturer cannot take responsibility for incorrect installations done by your Plumber, therefore the warranty was Voided as the installation is not SANS10254 compliant. All warranties on the actual installation lies with the installer and should be referred to the applicable installer (Plumber)
RH
Ree H's updateReviewer Update
21 Sept 2021, 16:22It actually worked perfectly before your plumber replaced and worked on the job. Why would you actually replace the geyser if there were installation problems....surely that would of been raised then , and you could of rejected the claim . Im really NOT SURPRISED by the response though....as like i said you guys pass the buck and take NO responsibility...sheer arrogance . Keep up the arrogance instead of trying to address the problems you have within your organisation.
RH
Ree H's update21 Sept 2021, 16:22
Reviewer Update
It actually worked perfectly before your plumber replaced and worked on the job. Why would you actually replace the geyser if there were installation problems....surely that would of been raised then , and you could of rejected the claim . Im really NOT SURPRISED by the response though....as like i said you guys pass the buck and take NO responsibility...sheer arrogance . Keep up the arrogance instead of trying to address the problems you have within your organisation.
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
21 Sept 2021, 16:25Your comments are noted.
Kwikot (Haier) SA (Pty) Ltd's reply21 Sept 2021, 16:25
Official
Your comments are noted.