RS
Raahil S

1 reviews | Active since May 2018

20 May 2018, 11:05

Kwikot geysers are the worst and warranty means nothing

Don’t ever buy a geyser from Kwikot. I shower for 10 minutes and the hot water is completely finished. No water for my daughter.

My daughter showers for the same time and then there’s no hot water left for me.

They come and check the geyser twice and basically tell me it’s trial and error . Nothing they can do coz the geyser looks fine. So I must basically live with a geyser and the hot water is running out.

It’s a brand new geyser. But I’m stuck with it. They can’t find the problem with the geyser. They have basically blamed it on the metro’s Timer. Yet I have tested their scenario. Showered at lunch time not at peak time and still 10 minutes later ZERO hot water. They don’t care about the problem . Kwikot will come out but basically they won’t find the problem . They will even concede they don’t know.

I will never buy a geyser from them again nor recommend them to anyone

0
Replies (3)
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply21 May 2018, 09:29
Official

After our telephone discussion this morning, you will realize that there is nothing wrong with the geyser, the problem is that the size of the geyser (100L) is too small for the quantity of hot water required. You will to upgrade to a bigger size geyser. GM

RS
Raahil S's update21 May 2018, 10:08
Reviewer Update
Yes, however It would have been nice if the technician who visited twice would have been informed to educate me on capacity as this is Kwikot’s field of expertise and not mine. First visit by Kwikot I was told it may be the the municipality’s timer. On the second visit Kwikot still couldn’t explain the cause of the problem. In fact your technician told me his in laws a family Of 3 or 4, use a 100 L geyser. So I shouldn’t be having a problem with 1 1/2 persons in a household, according to him. When I spoke to Chandre to make a booking, she said maybe I have a leak. So the entire experience was trial and error, searching for answers. I am pleased to have now learnt that if you buy a 100L geyser- that enables a shower of 10 minutes and then the hot water is finished. What I have also learnt is, do your OWN research before buying a geyser. Because companies don’t educate until there is a problem. It’s first the sale. And when you sit with problems in the end you are STUCK with a geyser that doesn’t serve your personal purpose all because you didn’t do your OWN research.Ultimately you will be told “you will have to sell it” and in the end time, money and energy will be lost,all because you were not well informed before buying the geyser. Many Thanks. Raahil Sain
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply21 May 2018, 10:29
Official

Remarks Noted.