Kwikot, Geyser Warranty Policy

Customer Service Department Kwikot

Dear Kwikot Customer Service,

I am writing to express my dissatisfaction with Kwikot's current geyser warranty policy. The policy, as it stands, appears to be unfair and does not offer adequate protection to customers who have already experienced issues with their geysers.

In my case, I had a geyser that failed within its warranty period due to rusting. Kwikot replaced the faulty geyser, but the replacement was covered only under the original warranty period. Now, two years later, the replacement geyser has also started rusting. When I contacted Kwikot, I was informed that I would either need to purchase a new geyser or make a claim through my insurance.

This policy raises two significant concerns:

1. Quality of Geysers: The fact that my geysers have failed within a short period suggests that the quality of the products may not be up to standard. It is disappointing to see such a critical appliance rust and fail in such a short time.

2. Warranty Coverage: When a geyser is replaced under warranty, the replacement should come with its own new warranty period. By applying the original warranty to the replacement, Kwikot effectively treats the replacement as an old product, which undermines the value of the warranty. This practice seems designed to reduce the company's liability rather than to protect customers.

I believe that this policy is unfair and places an undue burden on customers. Even my insurance provider agrees that the policy is unreasonable. I urge Kwikot to reconsider and revise the warranty policy so that replacement geysers receive their own new warranty period. This change would demonstrate a commitment to product quality and customer satisfaction.

Thank you for your attention to this matter. I look forward to your response and hope for a resolution that addresses these concerns.

Sincerely,

Justin