KWIKOT GEYSER- UNDER WARRANTY

Electrolux in Cape Town manage Kwikot’s after sales / under warranty issues.

The receptionist is THE ONLY person trying to assist / able to deal with customers - she is brilliant!

The service department Stephanie / Debbie give conflicting information from - turn around period is 2 - 3 days to be told on day 4 that it is 24 “working” hours - never heard of that before. Out of frustration of our tenants being without hot water I did raise my voice but that was after being told we would have to wait another 2 days - as they have had an influx of calls in the last 2 days - we phoned 4 days earlier. I am still waiting for both managers - Petras and Gus to either answer their phones or return a message. I am super upset that there is lack of service , decency and effort of even trying to assist / escalate.

Kwikot should know that Electrolux literally sucks in everyway - and if you can use another agent you absolutely should as they are not doing any justice to your name.