IK
Imraan K

1 reviews | Active since Sept 2018

25 Sept 2018, 13:18

Kwikot burst geyser

Kwikot has always been known as the biggest brand when it came to geysers.If any one had to think about geysers then the 1st thing that comes to someone's mind is kwikot.Awhile back I purchased a kwikot geyser (150 L) and it didn't even last for the 5 year warrantee. So kwikot came out to site and replaced it with a new geyser in 2014.We in 2018 ,4 years later and that geyser has a leak.On the geyser its self there a label place that the original guarantee does not stand with the new geyser Installed.The fact of the matter is that kwikot geysers are not lasting more than 5 years.The brand in no more what it used to be.I had to purchase another kwikot geyser today as the plumber said it would be easier to fit as the brackets are there.I would never recommend anyone to use kwikot as I'm very disappointed in keep spending hard earned money due to product failure .

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Replies (5)
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply25 Sept 2018, 13:34
Official

Your comments have been noted, however the question lies with water conditions and whether the geyser was serviced as per Kwikot's recommendations in the warranty Installation manual, eg replacing the self sacrificial anode on regular intervals. The installer should have explained that to you when the geyser was installed. SOM

IK
Imraan K's update25 Sept 2018, 14:14
Reviewer Update
The last installers to install the geysers was from kwikot and they mentioned nothing about servicing the geyser.Well it's the 1st time I'm hearing about that.If the installers suppose advise then kwikot installers are not doing what is required. It is totally unprofessional not to take responsibility on your product or the kwikot installers not advising.
IK
Imraan K's update25 Sept 2018, 14:17
Reviewer Update
And on top of that the geyser is installed under a shelter.Water condition are fine as the water pressure is balanced.
Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply25 Sept 2018, 14:43
Official

Your comments are noted

Kwikot (Haier) SA (Pty) Ltd
Kwikot (Haier) SA (Pty) Ltd's reply25 Sept 2018, 14:44
Official

Noted