rK
ronnie K
1 reviews | Active since Feb 2018
19 Sept 2025, 09:42
Kwikot
Kwikot cheat on their warranty
I bought and installed a Kwikhot 30Lt geyser in Jan, the geyser does not switch on. I called Kwikot to please send out a technician as the geyser is still under warranty. They sent out their team and they told me the warranty was invalid as there was no push through mixer on the tap.
This is garbage as this was not a requirement when my plumber installed it.
Kwikot recently added on this requirement to prevent them having to fulfil their obligation to repair a new geyser.
Shame on you Kwikot for deceiving your customers.
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Replies (3)0
Replies (3)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
19 Sept 2025, 10:06Good morning,
Thank you for your mail, we have escalated this to the relevant department that will contact you.
Thank you for your mail, we have escalated this to the relevant department that will contact you.
Kwikot (Haier) SA (Pty) Ltd's reply19 Sept 2025, 10:06
Official
Good morning,
Thank you for your mail, we have escalated this to the relevant department that will contact you.
Thank you for your mail, we have escalated this to the relevant department that will contact you.
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
22 Sept 2025, 07:59Subject: Response Regarding Prisma Installation and Warranty Terms
Dear Ronnie,
Thank you for reaching out and for bringing this matter to the attention of Kwikot (Haier) SA.
We appreciate the opportunity to clarify the scope and limitations of the installation warranty provided with Kwikot (Haier) SA Pty Ltd electric water heater products. It is important to be fami**** with the warranty’s terms and conditions, particularly regarding correct installation procedures. Regrettably, the installation of the Prisma unit in question was not carried out in accordance with the manufacturer's specifications. Please note that the installation brochure – which clearly outlines the necessary requirements – is supp**** with each Prisma unit. It is the responsibility of the installer to follow the installation manual, or at the very least, to inform the customer that any deviation may negatively impact the system’s operation and void the warranty. The requirement in question – the use of a push-through mixer – is not new and has been consistently documented in our product brochures for several years.
Given the circumstances, we must advise that your recourse lies with your installer. Product Installation Requirements (for reference):
Please do not hesitate to contact us should you require any further clarification.
Kind Regards
Johan Rance
Service Technical Supervisor
Dear Ronnie,
Thank you for reaching out and for bringing this matter to the attention of Kwikot (Haier) SA.
We appreciate the opportunity to clarify the scope and limitations of the installation warranty provided with Kwikot (Haier) SA Pty Ltd electric water heater products. It is important to be fami**** with the warranty’s terms and conditions, particularly regarding correct installation procedures. Regrettably, the installation of the Prisma unit in question was not carried out in accordance with the manufacturer's specifications. Please note that the installation brochure – which clearly outlines the necessary requirements – is supp**** with each Prisma unit. It is the responsibility of the installer to follow the installation manual, or at the very least, to inform the customer that any deviation may negatively impact the system’s operation and void the warranty. The requirement in question – the use of a push-through mixer – is not new and has been consistently documented in our product brochures for several years.
Given the circumstances, we must advise that your recourse lies with your installer. Product Installation Requirements (for reference):
- Installation of the point-of-use electric water storage heater must be conducted by a qualified plumber.
- The Under Basin unit must be installed with a counter surface push-through mixer (not supp****).
- The Over Basin unit must be installed with either:
a) an over counter push-through mixer (not supp****), or
b) a stop **** and spout (not supp****).
These accessories are available from Kwikot.
Please do not hesitate to contact us should you require any further clarification.
Kind Regards
Johan Rance
Service Technical Supervisor
Kwikot (Haier) SA (Pty) Ltd's reply22 Sept 2025, 07:59
Official
Subject: Response Regarding Prisma Installation and Warranty Terms
Dear Ronnie,
Thank you for reaching out and for bringing this matter to the attention of Kwikot (Haier) SA.
We appreciate the opportunity to clarify the scope and limitations of the installation warranty provided with Kwikot (Haier) SA Pty Ltd electric water heater products. It is important to be fami**** with the warranty’s terms and conditions, particularly regarding correct installation procedures. Regrettably, the installation of the Prisma unit in question was not carried out in accordance with the manufacturer's specifications. Please note that the installation brochure – which clearly outlines the necessary requirements – is supp**** with each Prisma unit. It is the responsibility of the installer to follow the installation manual, or at the very least, to inform the customer that any deviation may negatively impact the system’s operation and void the warranty. The requirement in question – the use of a push-through mixer – is not new and has been consistently documented in our product brochures for several years.
Given the circumstances, we must advise that your recourse lies with your installer. Product Installation Requirements (for reference):
Please do not hesitate to contact us should you require any further clarification.
Kind Regards
Johan Rance
Service Technical Supervisor
Dear Ronnie,
Thank you for reaching out and for bringing this matter to the attention of Kwikot (Haier) SA.
We appreciate the opportunity to clarify the scope and limitations of the installation warranty provided with Kwikot (Haier) SA Pty Ltd electric water heater products. It is important to be fami**** with the warranty’s terms and conditions, particularly regarding correct installation procedures. Regrettably, the installation of the Prisma unit in question was not carried out in accordance with the manufacturer's specifications. Please note that the installation brochure – which clearly outlines the necessary requirements – is supp**** with each Prisma unit. It is the responsibility of the installer to follow the installation manual, or at the very least, to inform the customer that any deviation may negatively impact the system’s operation and void the warranty. The requirement in question – the use of a push-through mixer – is not new and has been consistently documented in our product brochures for several years.
Given the circumstances, we must advise that your recourse lies with your installer. Product Installation Requirements (for reference):
- Installation of the point-of-use electric water storage heater must be conducted by a qualified plumber.
- The Under Basin unit must be installed with a counter surface push-through mixer (not supp****).
- The Over Basin unit must be installed with either:
a) an over counter push-through mixer (not supp****), or
b) a stop **** and spout (not supp****).
These accessories are available from Kwikot.
Please do not hesitate to contact us should you require any further clarification.
Kind Regards
Johan Rance
Service Technical Supervisor
rK
ronnie K's updateReviewer Update
22 Sept 2025, 08:47Johan at Kwikot, your response is not factual. You added this requirement to your warranty RECENTLY.
I HAD THE GEYSER REPAIRED FOR A COST OF R18.00.
Why not actually offer a REAL service, it won't cost you anywhere near as much as your negative publicity and you will NEVER get any further business from myself or hopefully many other people.
I HAD THE GEYSER REPAIRED FOR A COST OF R18.00.
Why not actually offer a REAL service, it won't cost you anywhere near as much as your negative publicity and you will NEVER get any further business from myself or hopefully many other people.
rK
ronnie K's update22 Sept 2025, 08:47
Reviewer Update
Johan at Kwikot, your response is not factual. You added this requirement to your warranty RECENTLY.
I HAD THE GEYSER REPAIRED FOR A COST OF R18.00.
Why not actually offer a REAL service, it won't cost you anywhere near as much as your negative publicity and you will NEVER get any further business from myself or hopefully many other people.
I HAD THE GEYSER REPAIRED FOR A COST OF R18.00.
Why not actually offer a REAL service, it won't cost you anywhere near as much as your negative publicity and you will NEVER get any further business from myself or hopefully many other people.