Kwikot AEG poor service

I had a geyser burst and called Kwikot they confirmed that the geyser is still under warranty and they will come and fix it. They sent me a case ref: ***, I have been waiting for them for a month now they are making excuses and referring me to incorrect service providers. The first service provider FAS Trading in Cape Town told me that they are out of stock and they sent the claim back to kwikot. When I called again I received an sms from kwikot sending the case again to FAS Trading meanwhile they don’t have stock I called FAS and they said no its a mistake they still don’t have stock.

Right now I am so frustrated of their service cause I am not getting any answers no one is picking up my calls they said I must look for Petros the person who assigned the claim where Am I suppose to get that person.

Their service is so poor I don’t have hot water now the sinks are getting blocked and I have to wash with cold water during loadshedding.