Knock Offs

On the 8th May i bought a geyser from Cashbuild Silvertondale the geyser was covered with only a orange plastic and no owners manual and dents here and there. On the 12th May we had the geyser fitted by a plumber, the geyser started leaking first from inside and then from the top. On Monday i reported this to the Retailer and on Thuesday a claim was registered. On Wednesday a geyser specialist was send out, the geyser was opened and i was told that it was a factory fault and the geyser would be replaced on Thursday, and a hole was made in the cover of the geyser so the water can run out. Yesterday 16th May other people was send out by the supplier and they had a different story saying that the installation was not done correctly and they are voiding the warranty and no new geyser. I will be taking legal action as this was to be sorted out between the supplier & the retailer, i demand my money back spend on that geyser as well as the two half days i took of work to be at home when they came and also the payment of our water bill as we have been wasting litres of water for the past week due that faulty geyser.