1 reviews | Active since May 2015
*********** Management Team
I purchased a geyser from a supplier in Chatsworth about 4 and a half years ago and I encountered a serious problem with it. I contacted the supplier and he told me that I should call Kwikot to sort it out as it is still under guarantee. I phoned them and told them that my geyser is leaking and they sent their technicians out. I took time off from work to meet them and the technician told me that my geyser is very old and they cannot do anything for me. When I spoke to Patrick on the phone he told me that they will help me but I have to get a plumber to remove the geyser and I must bring it to them then they will give me a demo model geyser. I must then get a plumber to fit it at my cost. The fact that my geyser is still under guarantee and I have to fork out for repairs to it is utterly disgraceful. I'm appalled at the way Kwikot Durban treats their customers and very unsatisfied with the attitude of their management team. I will never recommend their product to anyone.
On investigation it was found that your geyser has No Serial Plate, which invalidates the warranty. Further to this it was found that the geyser was manufactured prior to 2009, which also makes the geyser older than 5 years, and therefore will be out of warranty. We regret to advise that Kwikot can not honour the warranty due to reasons above. (GM - H/O)
On investigation it was found that your geyser has No Serial Plate, which invalidates the warranty. Further to this it was found that the geyser was manufactured prior to 2009, which also makes the geyser older than 5 years, and therefore will be out of warranty. We regret to advise that Kwikot can not honour the warranty due to reasons above. (GM - H/O)