SN
Sabelo N
1 reviews | Active since Mar 2009
21 Aug 2020, 16:30
Horrific customer service I ever received
I have a complaint about service rendered by your company. I had the geyser Pressure valve replaced in April. After it was fitted it gave problems by making noise when hot is used. I reported to the Plumber who fitted and he contacted your company because of faulty Pressure valve. Kwikot responded by saying I have to install the Non Return Valve. The Plumber did all the recommendations but the problems have not been resolved. I send another email to Kwikot but they ignored me. The Service Techcnical Supervisor by the name of Johann Coetzee keep saying it not their fault even though the facts point to the defect of the equipment (Pressure valve) beeing faulty. I NEED THIS RESOLVED AS MATTER OF URGENCY
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Replies (5)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
24 Aug 2020, 10:10The valve was operated with no NRV on the installation and constant backpressure from the geyser side. You want us to replace the components which we refuse to do as the cause of failure was due to the installers negligence. Secondly the valve can’t generate a noise and this is installation related. The matter needs to be resolved by the clients installer.
Kwikot (Haier) SA (Pty) Ltd's reply24 Aug 2020, 10:10
Official
The valve was operated with no NRV on the installation and constant backpressure from the geyser side. You want us to replace the components which we refuse to do as the cause of failure was due to the installers negligence. Secondly the valve can’t generate a noise and this is installation related. The matter needs to be resolved by the clients installer.
SN
Sabelo N's updateReviewer Update
24 Aug 2020, 12:58Good day
it goes to show how ******** and arrogant you as the company is. The report on stop does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve was installed the geyser started having this issue.
You send people in they did not even touch the PRESSURE VALVE to check if it really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS DO DIFFICULT TO FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
it goes to show how ******** and arrogant you as the company is. The report on stop does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve was installed the geyser started having this issue.
You send people in they did not even touch the PRESSURE VALVE to check if it really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS DO DIFFICULT TO FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
SN
Sabelo N's update24 Aug 2020, 12:58
Reviewer Update
Good day
it goes to show how ******** and arrogant you as the company is. The report on stop does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve was installed the geyser started having this issue.
You send people in they did not even touch the PRESSURE VALVE to check if it really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS DO DIFFICULT TO FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
it goes to show how ******** and arrogant you as the company is. The report on stop does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve was installed the geyser started having this issue.
You send people in they did not even touch the PRESSURE VALVE to check if it really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS DO DIFFICULT TO FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
24 Aug 2020, 13:09Please get your installer to analyse your installation, we as manufacturer cannot provide warranty on the installation. Please refer to your email, we are sending the T&C's of the Installation Warranty.
Kwikot (Haier) SA (Pty) Ltd's reply24 Aug 2020, 13:09
Official
Please get your installer to analyse your installation, we as manufacturer cannot provide warranty on the installation. Please refer to your email, we are sending the T&C's of the Installation Warranty.
SN
Sabelo N's updateReviewer Update
24 Aug 2020, 13:11 Good day
it goes to show how ******** and arrogant you as the company is. The report on top does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve manufactured by your company was installed the geyser started having this issue.
You sent people in to investigate they did not even touch the PRESSURE VALVE to check if it is really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS SO DIFFICULT TO YOUR COMPANY FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
it goes to show how ******** and arrogant you as the company is. The report on top does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve manufactured by your company was installed the geyser started having this issue.
You sent people in to investigate they did not even touch the PRESSURE VALVE to check if it is really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS SO DIFFICULT TO YOUR COMPANY FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
SN
Sabelo N's update24 Aug 2020, 13:11
Reviewer Update
Good day
it goes to show how ******** and arrogant you as the company is. The report on top does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve manufactured by your company was installed the geyser started having this issue.
You sent people in to investigate they did not even touch the PRESSURE VALVE to check if it is really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS SO DIFFICULT TO YOUR COMPANY FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
it goes to show how ******** and arrogant you as the company is. The report on top does indicate your recommendations were done but the problem has not gone away. THE NRV has been installed as you recommended but the geyser is still making noise.
What baffles me the most is for over 10 years this geyser operated without the NRV but the moment this new Pressure valve manufactured by your company was installed the geyser started having this issue.
You sent people in to investigate they did not even touch the PRESSURE VALVE to check if it is really faulty or not. Instead they wrote report with recommendations. THE RECOMMENDATION WERE DONE AND NEW NRV HAS BEEN INSTALLED BUT THE PROBLEM HAS NOT GONE AWAY, WHICH PART OF THAT STATEMENT IS SO DIFFICULT TO YOUR COMPANY FATHOM OR UNDERSTAND. YOUR RECOMMENDATION HAS BEEN DONE THEN WHY IS YOUR PRESSURE STILL CAUSING PROBLEMS
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
24 Aug 2020, 13:21Please read your email, we regard this matter as finalized and will not correspond any further on Hellopeter.
Kwikot (Haier) SA (Pty) Ltd's reply24 Aug 2020, 13:21
Official
Please read your email, we regard this matter as finalized and will not correspond any further on Hellopeter.