Horrible After Sales Service

I have been trying to get a hold of someone from the service department in relation to a case 83-248836 since the beginning of January this year. The fault was logged and a case created with AEG Electrolux in early December, they sent a technician out on 22 December who informed me that a part needed to be ordered and that he would keep me posted on the progress. I have not heard back from either the technician nor from AEG Electorlux since. I have been trying to get a hold of them on ***. It takes about 2-3 minutes for someone to answer after it rings and you select Service. Then they say they are transferring you but the transfer ALWAYS gets cut off and no one returns phone calls. I have had dealings with Beverley Makhene and Sheryll Govender via text but neither of them are ever available to take a call and follow up on the incident. I have a faulty fridge since the beginning of December and no response from these people. How horrible can service really get?