Highly disappointing service from KWIKOT

I bought an AEG washing machine from game on 01/06/2019. The machine worked fine for the first two washes. After that, the machine stopped taking fabric softer.

I reported this to Kwikot and i have received no help from either call center and technical agents.

They sent the first technician Danie and he explained what the possible issues could be. One of the issues being water pressure. He adjusted a few things on the machine and he promised it would be fine. Next day i use the machine, same issue continues. I call back and let him know and he came back a few days later and replaced a part. He said it should be fine after that, but it was not. The following day i switched on the machine and opened the door of the machine, a tone of water gushed out of the machine filling my entire kitchen and part of the dinning room. I have evidence of this. Then i call Danie and tell him what happened and again i am told its the water pressure and that the machine works fine, it just wont take as much fabric softer. Mind you, nothing was done to assist with the flooding. I had to clean and throw out a few things myself.

All this i happening with me sending emails to AEG explaining the issue with no direct response to my emails. All they seem to do is call and ask to send a technician and they keep giving me different reference numbers. Again, that made it hard to track my queries because every agent had a new case.

I then resort to Game, where i bought the machine. I am assisted by a lovely gentle who goes by the name "rasta". i told him my complaint and explained that i want a refund. He told me that he would have to put in a request vie Kwikot. We set at the store and tried to get hold of a supervisor one of them being Innocentia for over an 1 hour. He kindly asked me to leave my details and he will get hold of me after he has managed to get hold of a supervisor. by close of business, he had not gotten hold of anyone. So he sent n email and cc'd me in it. Again, we were told they would send a technician. On different days i spoke to about 4 different consultants, none of which could be of any help.

I allowed them to send a different technician, Stephen du Bruyn. I lovely and patient man. However, i was not happy with his assistance either. His first inspection was on the 7/10/19 and he just came to have a look with a colleague and they explained what could be the problem. He went on to say that he will order a part that will take 2 weeks to get the part. Two weeks goes by. I call and i am told he doesn't know what happened to the request but that he will come in and replace the motherboard and some other part personally. We make an appointment for Monday morning and he cant make it and sends someone else, who then replaces parts without telling me what he did. He also told me that it is the water pressure in my unit.

Today i called Kwikot one last time and they keep trying to put me through to Innocentia, but the phone rings a few times and its engaged. I am at my wits end. I DO NOT WANT THEIR PRODUCT OR SERVICE ANY LONGER.

What does one need to do to get help? I cannot afford to be stuck with a brand new expensive useless machine purely because Kwikot does not want to refund.

Highly disappointed at the way everything is being handled to date.