EJ
Eileen J
1 reviews | Active since Nov 2016
30 Oct 2024, 00:16
Help your customers, its the right thing to do!!
Why is it that you promise to get back to me to resolve the issue I am having with my oven door and then fail to do so. Are customers no longer needed, does logic just not exist...MY OVEN DOOR EXPLODED!!! No warranty should cover this as it should NEVER happen. Will someone please respond instead of figuring out how to not take responsibility perhaps some out of the box thinking would be required where you and game split the cost of my repair?? I am sick, fighting a rare autoimmune disease....I just need this to be resolved, my daughter has also been diagnosed and needs surgery, this just seems to much! Please can you escalate to senior management so that this can be resolved.
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Replies (4)
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
30 Oct 2024, 06:59Good morning Eileen,
Thank you for your mails, Eileen I spoke to you on the 07 October in which I required you to please provide me with some documentation with the product details such as the PNC number. As explained, we need that the be able to see if we can assist in any way as this product is out of warrant for quite some time. As explained to you, once we received the information, we are going to try our best to see what we can assist you with. Kindly forward the information to me as per the e-mail/whatsup details supp**** to you.
Thank you for your mails, Eileen I spoke to you on the 07 October in which I required you to please provide me with some documentation with the product details such as the PNC number. As explained, we need that the be able to see if we can assist in any way as this product is out of warrant for quite some time. As explained to you, once we received the information, we are going to try our best to see what we can assist you with. Kindly forward the information to me as per the e-mail/whatsup details supp**** to you.
Kwikot (Haier) SA (Pty) Ltd's reply30 Oct 2024, 06:59
Official
Good morning Eileen,
Thank you for your mails, Eileen I spoke to you on the 07 October in which I required you to please provide me with some documentation with the product details such as the PNC number. As explained, we need that the be able to see if we can assist in any way as this product is out of warrant for quite some time. As explained to you, once we received the information, we are going to try our best to see what we can assist you with. Kindly forward the information to me as per the e-mail/whatsup details supp**** to you.
Thank you for your mails, Eileen I spoke to you on the 07 October in which I required you to please provide me with some documentation with the product details such as the PNC number. As explained, we need that the be able to see if we can assist in any way as this product is out of warrant for quite some time. As explained to you, once we received the information, we are going to try our best to see what we can assist you with. Kindly forward the information to me as per the e-mail/whatsup details supp**** to you.
EJ
Eileen J's updateReviewer Update
31 Oct 2024, 14:35I told you that the number was not viaible on the unit? What do I do now?
EJ
Eileen J's update31 Oct 2024, 14:35
Reviewer Update
I told you that the number was not viaible on the unit? What do I do now?
Kwikot (Haier) SA (Pty) Ltd's replyOfficial
31 Oct 2024, 14:48Afternoon Eileen, if you recall I requested that you perhaps check on the invoice when you purchased the unit, you said that you do not throw anything away and you will check and take a picture and send this to me so we can see if we can trace anything on the invoice. We do unfortunately need the PNC number as each model differ in specifications. If you can forward me a copy of this, we will still look if there is any way that we can assist if possible.
Kwikot (Haier) SA (Pty) Ltd's reply31 Oct 2024, 14:48
Official
Afternoon Eileen, if you recall I requested that you perhaps check on the invoice when you purchased the unit, you said that you do not throw anything away and you will check and take a picture and send this to me so we can see if we can trace anything on the invoice. We do unfortunately need the PNC number as each model differ in specifications. If you can forward me a copy of this, we will still look if there is any way that we can assist if possible.
EJ
Eileen J's updateReviewer Update
27 Nov 2024, 16:04So after the copy of the invoice was sent through as well as the modle number, Electrolux has decided that ordering the sourcing the part and providw me with this bill is the end of the "HELP" they are extending me?? Really??? I am sorry, I will not take this laying down and you will be held accountable for your defective product.
Failure to ensure that clients are aware that there ove glass coiuld explode at anytime and for whatever reason! There could have been injuries and we have been waiting for months, Absolutely disgusting....it will not end here!
Failure to ensure that clients are aware that there ove glass coiuld explode at anytime and for whatever reason! There could have been injuries and we have been waiting for months, Absolutely disgusting....it will not end here!
EJ
Eileen J's update27 Nov 2024, 16:04
Reviewer Update
So after the copy of the invoice was sent through as well as the modle number, Electrolux has decided that ordering the sourcing the part and providw me with this bill is the end of the "HELP" they are extending me?? Really??? I am sorry, I will not take this laying down and you will be held accountable for your defective product.
Failure to ensure that clients are aware that there ove glass coiuld explode at anytime and for whatever reason! There could have been injuries and we have been waiting for months, Absolutely disgusting....it will not end here!
Failure to ensure that clients are aware that there ove glass coiuld explode at anytime and for whatever reason! There could have been injuries and we have been waiting for months, Absolutely disgusting....it will not end here!