HELP AEG I am frantic!!!!

I have been trying to get some help with a faulty AEG double oven and they are simply not hearing me or even worse ignoring me.

Here is the letter I sent after trying and trying to get someone to hear me and they have not even bothered to respond in a month. I forwarded the letter to 4 different people and they were clearly too busy to care.

Please forward my email below to ********** as the one I sent has just been returned to me. Many thanks Barbara Frankel

From: Barbara Frankel ********** Sent: Monday, 16 July 2018 4:11 PM To: 'Client ~ Electrolux Call Centre' ********** ********** ********** ********** ********** Cc: ********** ********** Subject: RE: EJ113588

Dear All

I have just been copied on the email sent to you and honestly I have still not managed to make anyone understand that the oven is a horrid lemon.

The oven bell is an issue it is so quiet that even if you are standing right next to it you cannot hear it which is utterly ridiculous if you are a serious cook so much so that one of my chef friends actually went out and bought me an oven timer!!!

The real issue with this double oven is that it does reach temperature perfectly, so one would think that all is well, however, after a short while it begins STEAMING your cakes, roasts etc. It is not possible to bake anything successfully and cooking has become my worst nightmare since I no longer have any confidence in this faulty terrifyingly awful oven!!!

Grace also didn’t mention that I am running 2 of your 900 ovens highly successfully in Johannesburg so it seemed perfect when replacing my old oven to choose AEG – wrong I am amazed that an AEG appliance can be so inefficient.

I tried explaining all this to a number of people including the technician who told me that they tested the oven and it was fine – then his female supervisor who assured me it was fine – and finally a manager at AEG customer Care who managed to lose my call and was unable to reinstate it.

I am frustrated beyond words, No one is hearing me, yes the oven reaches temperature but a bought an oven not a STEAMER.

I have been exceedingly patient and have tried everything to have this lemon taken away and replaced by an real oven that bakes and roasts crispy potatoes and rare rump but my patience is now wearing seriously thin. I have always opted for AEG appliances because I honestly believed them to be superior, but I guess there is a bad apple in every barrel and I think I just bought it. I have avoided social media hoping to get some joy but I am clearly running out of options.

PLEASE HELP ME SOMEBODY THAT COUNTS THIS IS A REAL ISSUE!

Yours sincerely Barbara Frankel

From: Client ~ Electrolux Call Centre ********** Sent: Monday, 16 July 2018 12:34 PM To: ********** ********** Cc: ********** ********** Subject: EJ113588

Good morning Wietz

Could you please assist with regards to job card EJ113588,as per customer technician advised that there is no fault with the unit.Customer is very upset ,& advised that if she does not get feedback or assistance she will take the matter further by involving the media.

Name : Mrs B Frankel Model : DC ********** M D.O.P : 08/12/2016 Ticket/Job No. : EJ113588 Fault Reported : Not heating properly & oven bell not riniging loud enough Technician’s Findings : Technician's office unable to assist me Spares Fitted : none No. of Attempts : 1

Regards Electrolux Customer Service Center Office: ********** Select option 3 email: **********