Game and AEG Electrolux

I purchase a electrical/gas combination stove AEG from Game Wonderpark. One of the plates stooped working after 10 months. I reported this to Game at Wonderpark, who then take all the details and send it to AEG Electrolux for a warranty claim. I followed up and after myself sending four emails in this regard to Game and AEG Electrolux, no response and no action from them. Johan at Game contact me and promise me to escalate the claim, but still nothing. This is very very poor service and I will not recommend dealing with any of the AEG products or buying them. This can be clearly seen that the service for the customer is non-existent and Game just said they cannot help me anymore.