Extremely Poor Service from Kwikot – Still No Hot Water After Days of Delay

My geyser burst on Sunday night, and the claim was logged with my insurance company on Monday. Kwikot was assigned to the job and advised they would attend to it on Wednesday.

I took unpaid leave to be available for the appointment. However, at 16:00 on Wednesday, I received a call from Tsepho at Kwikot informing me that they had no stock available. He promised to collect the stock at 08:30 the next morning (Thursday).

I followed up with him at 13:50, at which point he said he was still signing off the stock. I explained that I could not take further unpaid leave and would need to send my father, who is a cancer patient and on crutches, to give him access.

Tsepho only arrived at 18:00 that evening — long after expected — forcing my father to rush unnecessarily and wait for hours. The geyser was installed in the dark, and as of now, I still do not have hot water.

This experience has been inconvenient, distressing, and completely unprofessional. I am incredibly disappointed with Kwikot’s service, lack of communication, and disregard for the urgency of the matter.

I expect an urgent resolution and explanation for this unacceptable service.