Exploding glass top gas burner potentially resulting in serious injury and out of pocket due to damages.

Have an AEG glass top gas burner purchased in Dec 2021. While cooking the entire glass top exploded with glass flying as far as 7-8 meters away. The sound was so loud that the helper who was outside in the front of the house came running in wondering what happened. I could have been very seriously injured if I had not moved away from the stove. I was at least 6-7 meters away and still got 2 pieces of shrapnel in my hand. I will not go any further but you can understand the trauma. I was obviously very shaken and called AEG Customer Service soon after the incident and lodged a complaint. The call centre advisor was very pleasant and understanding but that was the end of the good service. I advised them I am a pensioner and cannot purchase takeaways continuously living on a limited budget and I needed the issue to be resolved ASAP but it fell on deaf ears. I emailed them on Monday, 4 days after the incident to inquire on the status of the replacement of the stove. I was told they are awaiting Proof of Payment, what a lot of hogwash. The POP and COC were sent before close of business on the day of the incident. I had to call them to find out what the status was instead of them calling me, that's customer service for you. They called me after my email advising me to resend the POP. I once again reiterated to them the implications of me running out of cash towards the end of the month due to high take out costs. They didn't care a damn that a pensioner was in difficulty because of their product failure. It will be nearly a week before I get any outcome as I believe they still need to investigate. Investigate what??? Faulty Manufacture!!! I was also told I need to claim from the Insurance company for my coffee pod holder that was knocked off the counter by the explosion. The excess on the claim is more than the actual cost of the holder and I am supposed to bear the cost!! Ridiculous because of their product I am out of pocket. I seriously regret replacing my stove, oven and fridge freezer to AEG. Beware when purchasing AEG products which I thought at one stage was a premium brand, as you will not get the support you expect. Shame.