Exceptional Service from Fred. (Kwikot employee)

I recently installed a new geyser and experienced that when the geyser was switched off at the main electricity supply, that the water was still hot after two days. I was alone and being in the Western Cape, I do not take long showers. I called Kwikot to confirm that this is normal. I made a telephone call to the Inland Division in Benoni, on Thursday, 4th March 2021, the reception put me through to Fred (He never gave me his last name), He explained to me that is possible. During our conversation my airtime ran out and I was cut off. Fred called me back on WhatsApp to continue our conversation. We also discussed the valves and reasons why my geyser is overflowing. The next morning, I had another question and this time I just sent Fred a WhatsApp message. He then again called me back on WhatsApp, using his personal data. I have not had such excellent service in a very long time. I want to thank Fred for his exceptional Customer Service.