JD
Jacqui D
1 reviews | Active since May 2011
12 Apr 2016, 16:44
Excellent customer service
It's so difficult to receive good customer service from even big, branded companies and they seem to turn a deaf ear to customer complaints but I've received service nothing less than efficient and excellent from Kwikhot. I contacted them and they informed me that they will send a replacement geyser within 24 hours but to my surprise, they sent 2 of their extremely knowledgeable and efficient staff just 5 hours after I contacted them. Hats off to Innocent and Olsen. Thank you for a pleasant experience.
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Kwikot (Haier) SA (Pty) Ltd's replyOfficial
12 Apr 2016, 17:13Hello Jacqui Dupraj,
Thank you very much for your excellent and quick positive response, it is well noted and appreciated. We will definitely convey to all the staff that contributed to this success story. Also thank you for using our products. Regards Wietz van Lelyveld - GM Service Department.
Thank you very much for your excellent and quick positive response, it is well noted and appreciated. We will definitely convey to all the staff that contributed to this success story. Also thank you for using our products. Regards Wietz van Lelyveld - GM Service Department.
Kwikot (Haier) SA (Pty) Ltd's reply12 Apr 2016, 17:13
Official
Hello Jacqui Dupraj,
Thank you very much for your excellent and quick positive response, it is well noted and appreciated. We will definitely convey to all the staff that contributed to this success story. Also thank you for using our products. Regards Wietz van Lelyveld - GM Service Department.
Thank you very much for your excellent and quick positive response, it is well noted and appreciated. We will definitely convey to all the staff that contributed to this success story. Also thank you for using our products. Regards Wietz van Lelyveld - GM Service Department.