Enquiries fall on Deaf Ears

Warranty claim was approved but the appointed contractor was unable to do the installation due to not having the correct tools and parts. I had to get an independant contractor in to do the work. Since April 2024 I have been trying to speak to Kwikot to recover costs incurred by myself. My emails are ignored and I receive no feedback. I am not sure even who to speak to anymore. Very unhappy with the (non)service.