Disgusted with Manager at Kwikot

In 2013 i purchsed a geyser from Builders Riverhorse alley. In 2017 a reconditioned geyser was installed. I am having a problem again with the geyser and upon contacting kwikot o have had no joy. I spoke with Ridwaan and i am not impressed as a customer, i advised him that i had been replaced with a *refurbished geyser* clearly stated by his employee Nolan Moodley on 28 July 2017 with reference number 57-66161. I will not entertain being called a **** in terms of the warranty i should have been entitled to a brand new geyser at time. If Kwikot insists that a high pressure geyser cannot be refurbished then i do believe i was fitted with a second hand/used geyser. I do agree i am currently out of warranty but i wouldn't be experiencing such a problem today had my initial replacement been done according to policy. I do not believe that this is an ethical manner to conduct business and hence my frustration and complaint. Can Kwikot prove that they actually installed a new geyser? The employee in question stated that there was no documentation or receipt as such so how can he prove that a new geyser was purchased and installed at my premises? If this is the case send me proof of purchase of the geyser with serial number that matches the geyser installed. I do hope for the sake of future business and to save yourself from disgruntled customers the employee will be dealt with accordingly. I personally will not be doing business with you again. Clearly their employees cannot be named and shamed yet a customer can be called a ****. Totally disgusted!!!!!