Customer service stinks for AEG/Electrolux products

I have an AEG fridge/freezer purchased in Cape Town last year. Within the warrantee period one of the drawer runners broke. I attempted to get it fixed as the fridge/freezer was in the warrantee period, but no this is not covered by the warrantee. I then attempted to find the spare. It can only be shipped rom JHB, It has taken 4 months and 25 emails to get the part, now it needs to be fitted. Would AEG perhaps assist in any way - no they refuse anything accept a telephonic consultation with a technician. You would think that purchasing a high end product would provide a little more support. If you are thinking of purchasing an AEG/Electrolux product I caution you. Back up and service is non existent.