By far the worse Customer Service

I had a geyser burst over the New Year Week end and had to replace the Geyser. i was informed to contact Kwikot SA as the geysers normally have 5 Years Guarantee. I emailed Ruline du ploy asking if the her to send out a Technician to inspect the geyser. The response i got from this Service Department reads as follows: As per warranty booklet -geyser will be void when the geyser is removed from installation. How do you not remove a leaking geyser, from installation? I then receive a message Your service call has been registered Ref No. You will be notified shortly to finalise an appointment by a Technician . Sent By Ruline do ploy. On enquiring about the Technician coming out, i get the same response an above about removed fro installation. This is by far the worse Service Person Onions to Ruline and Kwikot SA.