1 reviews | Active since Oct 2017
BAD THERMOSTAT
March 2017 - Our geyser burst and it was still under warranty with Kwikot. 03/03/2017 - Geyser has been replaced. 17/10/2017 - Geyser keeps tripping the breaker.
We are only in our house 5 years at the end of October 2017 and our Warranty has already expired according to Kwikot and the new geyser that has been put in only lasted for 8 Months.
Now Kwikot are washing their hands and sending us there warranty terms and conditions and won't do a thing to fix the new geyser which I would say is still under Warranty till 31/10/2017.
So much to say about a place that claims there geysers and thermostats are the best and tested but if that is true why not carry the warranty through to fix the second geyser that only lasted 8 months and according to me this should be treated as a warranty.
Kwikot what can I say.... You really aim to disappoint.
Regards Tanya Dragt
The T&C's have been sent to your husband, and discussed it with him over the telephone, and clearly stated and explained to him that the warranty does not start afresh or gets renewed when replaced during the warranty period. (Gen Manager - van Lelyveld)
The T&C's have been sent to your husband, and discussed it with him over the telephone, and clearly stated and explained to him that the warranty does not start afresh or gets renewed when replaced during the warranty period. (Gen Manager - van Lelyveld)