BAD SERVICE ON AEG FRENCH FRIDGE

I bought AEG french fridge that was deleverd and used it only to discover on Thursday its not working properly. I called Electrolux on thursday morning and was told technician can only attend to my fault on Friday although it was urgent, "he had job to attend to booked already in Thursday." On friday Gary came to my house tried to fix the fridge and left, he asked me to check it next day if temperature will increase of which it did not. following week on monday I called electrolux to tell my fridge was still not working and was told Gary gave feedback but never mention if fridge needs to be replaced and he was on sick leave therefore they cant help until he gives a full report. I called then following day Tuesday and asked Sheryl if should Gary not come back to work or take longer what must happen to myself with the fridge its only then she gave me Job number to go Makro and request for another fridge. The service I got was very terrible . and now claimimg for the food that got rotten I am told Gary never mention any food that was spoiled and He never even asked to see if that was the requirement. As the customer Im asking myself having to stay inthe new house for 3 days with the fridge that was not working , was I suppose to live everything in the fridge until the technician comes and attend to the fault. For the fact that I called same Sherlly was suppose to tell me not to remove the food for technicians evidence cause I mentioned its two days already fridge doesn't get cold. SERVICE IS VERYYYY BAD