Bad Service

I lodge a call with Electrolux on 09 March 2020 (thereabout) for them to come fix my fridge (AEG), and now, 3 months later they have not come to fix the fridge - I don't know how many times I might have called their technician, with him keeping on making empty promises. Today when I called their Service Centre I was told that the order for the relevant spares was only placed in May, approximately 2 months after I lodged a call with them. Im even thinking of taking them to consumer commission, or asking Makro (the store where I bought the fridge and processed the relevant insurance documents) to come and take their fridge back - I think I need a better brand(both technically and service wise) now.